Returns & Exchanges

At Urban Leaf, we want you to be completely satisfied with your home greenery and decor; if your purchase doesn't perfectly fit your space, you can return it within 30 days of delivery. Please ensure all items are in their original packaging and condition to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original Urban Leaf boxing, ensuring fragile components are secured to prevent damage during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Receive Your Refund

Once our team inspects the returned items at our warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing