Frequently Asked Questions
Everything you need to know about bringing Urban Leaf into your home.
What is the typical shipping timeframe for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 10-14 business days to ensure extra care and professional setup in your home.
Do you offer a warranty on your home products?
Yes, all Urban Leaf furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home accents?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.
How do I care for my Urban Leaf wooden furniture?
We recommend using a soft, dry microfiber cloth for daily dusting. Avoid harsh chemicals or abrasive cleaners; instead, use a specialized wood soap and keep furniture away from direct heat sources to prevent cracking.